PRIVACY POLICY

Last Updated: as of 14 September 2023.

 

INTRODUCTION

Gemma Andrews trading as Gemma Andrews Design (“We”, “Us” or “Our”) respects your privacy and is committed to protecting your personal data.  Please read this policy carefully as it sets out how We collect your personal data when you visit Our website www. Gemmaandrews.co (the “Service” or “Site”), how We may use it and what your rights are in relation to Our use of that personal data.

1.  IMPORTANT INFORMATION AND WHO WE ARE

 This privacy policy tells you how We, as a data controller, collect, process, use, store, transfer and delete your personal data through your use of this Site, including any data you may provide through this Site when you complete our contact form.  When We talk about personal data We mean information about a living individual who can be identified from that data or can be identified from that data together with any other data related to that individual.

It is important that the personal data We hold about you is accurate and current.  If any of your personal data changes during your relationship with Us, please let Us know.

This Site is not intended for children and We do not knowingly collect data relating to children. 

 

2.  WHAT DATA DO WE COLLECT ABOUT YOU?

 The information We may collect about you may include the following types of data: 

  • Identity and Contact Data includes first name, last name, username, marital status, title, billing address, email address and telephone numbers;

  • Financial and Transaction Data includes bank account and payment card details when you make a payment to Us.

  • Usage and Technical Data includes information about how you use Our Site, products and services, time and date of your visit, time spent on pages on Our Site along with  internet protocol (IP) address, any login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Site;

  • Tracking and Cookies Data includes tracking beacons, tags and scripts to collect and track information and improve and analyse Our Service and cookies, which are files with small amounts of data used to remember your preferences and settings among other things.  You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.  If you disable or refuse cookies you may not be able to access some parts of this Site or the Site may not function properly.  For more information about the cookies We use, please see Our Cookie Policy below.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).  Nor do We collect any information about criminal convictions and offences.

 

3.  HOW DO WE COLLECT YOUR PERSONAL DATA? 

We collect personal information from you when you: 

  • request marketing to be sent to you;

  • post on Our social media channels, blog or Site;

  • enter a competition, promotion or survey;

  • work with Us in a commercial capacity;

  • accept cookies and other tracking technologies on any device you use to interact with Us; or

  • give Us feedback or contact Us via Our Site, social media channels by email or phone.

 

4.   HOW DO WE USE YOUR PERSONAL DATA?

Our legal basis for collecting, using and storing personal information under the General Data Protection Regulation (GDPR) is one of the following:

Consent - We may ask for your consent to use your personal information, for example if We are using your personal information for marketing purposes to provide you with information about Our products and services you’ve asked to receive or We think may be of interest to you.  You can withdraw your consent at any time by unsubscribing from any email that We’ve sent you or by contacting Us at [insert any email address you use to manage consent];

Legitimate Interest -  This includes providing and maintaining Our products and/or services, providing customer support and detecting, preventing and investigating technical issues;

Performance of a Contract - We may process personal information to perform Our obligations under a contract with you for example using payment information to complete a purchase from Our Site;

Other legal basis - Sometimes We may have a legal obligation to collect, use or store your personal information in response to a court order.  We may also use your personal information to comply with Our legal obligations, for example to notify you of changes to this privacy policy, or to exercise, establish or defend a legal claim like debt collection.

5. HOW LONG DO WE RETAIN YOUR DATA

We’ll retain your personal data only for as long as it’s necessary for the purposes set out in this privacy policy or as long as We’re required to by law.  We’ll retain and use your personal data to the extent it’s necessary to comply with Our legal obligations (for example, We’re required to retain your data to comply with applicable laws), resolve disputes and enforce Our contracts and policies. 

 

6  THIRD PARTY ACCESS

We may employ third party companies and individuals to facilitate Our Service, to provide the Service on Our behalf, to perform Service related services or to assist Us in analysing how Our Service is used. 

These third parties have access to your personal information only for the limited purpose of performing these tasks on Our behalf and have an obligation not to disclose your personal information or to use it for any other purpose. 

  • GOOGLE ANALYTICS We use Google Analytics which uses cookies to analyse user behaviour on this Site so We can provide you with the best user experience.  Google Analytics cookies could collect your personal data, such as your IP address.  You can read more about the Google Privacy Policy at https://policies.google.com/privacy

  • STRIPE Our payment processor is Stripe. We use this to allow you to pay securely by credit or debit card. Stripe collect your transaction data and some personal data such as your name, email address, billing address, shipping address, payment method information. Their privacy policy can be found at https://stripe.com/gb/privacy . You will always have the option to pay directly via bank transfer instead.

  • DUBSADO - Our Client Portal system is provided by Dubasdo. We use Dubsado for invoicing, contracts, and client questionnaires and we securely store your data within our client portal system Dubsado. Dubsado is fully compliant with GDPR, their privacy policy can be found here - https://www.dubsado.com/legal/privacy-policy

  • ADOBE FONTS & GOOGLE FONTS - This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

    • Information about your browser, network, or device

    • Information about this site and the page you’re viewing on it

    • Your IP address

 

7.  LINKS TO THIRD PARTY SITES FROM OUR SITE

Our Site may contain links to third party websites that are not operated by Us.  If you click on those links or enable those connections that may allow third parties to collect or share data about you.  We don’t control these third party websites and are not responsible for their content, privacy policies or practices.  You should make sure you’re familiar with the privacy policy of those third party websites before you submit any personal data to them.

8. CHANGES TO THIS PRIVACY POLICY

This privacy policy may be updated from time to time because of changes in legislation or in Our attempts to serve your needs better.  If there are any changes made to this privacy policy, We’ll display a notice on Our Site telling you about the change before it becomes effective.

If you have any questions about this privacy policy please contact Us at hello@gemmaandrews.co

9.   IF YOU FAIL TO PROVIDE PERSONAL DATA

Where We need to collect personal data by law, or under the terms of a contract We have with you, and you fail to provide that data when asked, We may not be able to perform the contract We have or are trying to enter into with you (for example, to provide you with goods or services).  If that happens, We may have to cancel a product or service you have with Us but We’ll notify you if that’s the case, at that time.

10. SECURITY

The security of your personal data is important to Us and we take reasonable and appropriate technical and organisational measures designed to prevent the loss, misuse or alteration of your personal data.

COOKIE POLICY

What is a cookie?

A cookie is a small file of letters and numbers that we store on your browser or hard drive of your computer, if you agree. These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

Do we use cookies?

Yes.  Our website uses cookies to distinguish you from other users of our website.  This helps us to provide you with a more user focused experience when you browse our website and also allows us to improve our site. This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

What types of cookies do we use?

We use the following cookies:

  • Strictly necessary cookies.  These are cookies that are required for the operation of our website.  These cookies are set to respond to the actions that you take and include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.  If these cookies are switched off, the performance of the website will be affected.     

  • Analytical or performance cookies.  These cookies mean we can recognise and count the number of visitors to our website and let us see how visitors move around our website so we can improve its performance.  These cookies expire within a reasonable period of time.  This website collects personal data to power our site analytics, including:

    • Information about your browser, network, and device

    • Web pages you visited prior to coming to this website

    • Your IP address

      We may use third party analytic tools such as Google Analytics and Squarespace Analytics to help measure traffic and usage trends. This information may also include details about your use of this website, including:

    • Clicks

    • Internal links

    • Pages visited

    • Scrolling

    • Searches

    • Timestamps

How do I block or delete cookies or withdraw my consent?

You can block cookies or withdraw your consent by activating the settings on your browser that enables you to refuse the setting of some or all cookies.  If you choose to block cookies, this website may not function properly and certain content may not be available to you.